MY PRODUCT APPEARS TO BE FROZEN / TO HAVE CRYSTALLIZED.
There is nothing wrong with the product. It is called crystallization and it can be seen in AAS quite often due to temperatures variations between storage, transit and delivery. Please note that active substance is not at all altered.
Here is the common suggestion from manufacturers:
1) Boil it longer - put it boiling water, on SLOW fire in pan. The pan should be high, a sauce pan will do the job. Water should not be above the vial tap. Start with boiling it for 2-3 minutes.
2) After 2-3 minutes, take the vial and shake it. Shake it hard. Continue to boil it for an other 2-3 minutes if, shake it again. If the gear is still crashed increase the time to 5 minutes.