I wanted to give a special thanks to BGS and 9th wonder! I ordered some supplies several months ago for my first upcoming cycle. As it turned out, one of the "lesser important" items happened to be out of stock and there was going to be a delay in getting the product. No problem, these things happen, that's why you plan ahead. Thank goodness for me, it did not impact my cycle start date! During the product delay, 9th wonder stayed in contact and kept me informed as to the status of my order. Due to my own decision, I opted for a different product, which arrived today. BGS threw in an extra product and an additional gesture along with a note personally apologizing for the delay. I must confess, I am impressed...above and beyond. Talk about top notch customer service, good product and fast delivery! Overall, my experience with BGS and 9th has been A+. Nothing, but good things to say. Thanks again 9th and BGS!!!