I've also had legitimate stuff sit in customs for like 2 months without moving before (not even in the holiday season), and had honestly written it off as they lost it. Then surprisingly one day it started moving again, and I got it. I don't know if they misplace stuff, or it gets lost in their system or what though.
You have to think how many packages go through daily and things are normally just sitting in containers and if they get misplaced its like searching for a needle in a haystack. It fucking sucks but theres really nothing anyone can do about it
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