OH SHIT! I forgot to tell you that I received both e-mails at the JUNK section first. That might be the issue on you. Check your JUNK e-mails and make sure to mark them safe.
That was it. They were in my spam folder along with a response from my request and a message that they are holding my order til I sign a form requested by bank due to size of order.
Thanks for the help.
It may be worth mentioning this on the site to avoid discouraging future customers who place large orders and miss the emails in spam folder.